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Vielen Dank für Ihr Feedback, liebe Claudia. 😔

Es tut uns sehr leid zu hören, dass die Farbe der Handcrafted Tapered Candles Twist nicht Ihren Erwartungen entspricht und von der Darstellung auf dem Produktbild abweicht. Das ist natürlich sehr enttäuschend, wenn das Produkt nicht so aussieht, wie Sie es erwartet haben.

Wir verstehen Ihre Frustration vollkommen - die Produktbilder sollten die tatsächliche Farbe möglichst genau wiedergeben. Ihr Feedback hilft uns dabei, sowohl unsere Produktfotografie zu verbessern als auch sicherzustellen, dass die Farbdarstellung realistischer wird.

Bitte kontaktieren Sie unseren Kundenservice - wir können Ihnen gerne mit einer Rückgabe oder einem Umtausch helfen, damit Sie Kerzen erhalten, die Ihren Vorstellungen entsprechen.

","2026-03-18T11:41:21.953Z","reviewer",{"_5454":5455,"_5456":527},"displayName","CLAUDIA S.","isVerified","isIncentivized","status","approved","unhelpfulCount","variantId","51210505355600",{"_5422":5423,"_5424":5464,"_5426":5465,"_5428":5466,"_5430":5467,"_5432":5468,"_5434":5468,"_5435":5394,"_5437":5438,"_5469":5470,"_5439":4857,"_5440":5473,"_5442":5443,"_5444":5474,"_5446":4706,"_5447":5475,"_5448":5476,"_5452":5479,"_5457":28,"_5458":5459,"_65":5481,"_5460":5394,"_5461":5482},"5d468f0d-5d2b-43df-b577-e890a9940def","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10056560542032","shopify-10056560542032","Die Kerzen werden beworben und sehen orange aus, haben dann aber einen dunkleren Farbton, z. B. hellbraun.\n Sehr enttäuscht","2026-02-25T17:40:45.636Z","original",{"_5430":5471,"_5437":5165,"_65":5472},"Las velas se anuncian y se ven de color naranja pero luego son de un tono más oscuro como un marrón claro\n Muy decepcionada","Color","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25BRO18096-508445_c2eb7312b29125e67f9a33759e18f031_dtl_1_x280.jpg?v=1778574000","//store.westwing.com/products/handcrafted-taper-candles-twist-set-of-2-en-25bro18096",3,{"_5430":5477,"_5432":5478,"_65":36},"

Gracias por tu feedback, Pilar. 😔

Entendemos perfectamente tu decepción al recibir las velas en un tono más oscuro del esperado. Sabemos lo importante que es que el color coincida con lo que se muestra en las imágenes, y lamentamos que no haya sido así en tu caso.

Tu comentario es muy valioso para nosotros, ya que nos ayuda a mejorar tanto las fotografías como las descripciones de color de nuestros productos artesanales. A veces las variaciones en la pantalla o la iluminación pueden crear expectativas diferentes, pero queremos que nuestros clientes reciban exactamente lo que esperan.

Agradecemos que nos hayas hecho saber esta diferencia de color, nos servirá para ser más precisos en futuras descripciones.

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Handgefertigte Stabkerzen Twist, 2er-Set