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Thank you for your feedback, dear Deborah. 😔

We're very sorry to hear that the Toilet Brush Sensu broke and couldn't stand properly due to the base being too small for the weight of the product. This is clearly a design flaw on our part and completely unacceptable - a toilet brush should be stable and durable for everyday use.

We understand your frustration completely - when a product breaks due to poor design, it's incredibly disappointing. Your feedback helps us recognize that we need to improve the base design to better support the weight and ensure proper stability.

We take full responsibility for this product failure. Please contact our customer service team - we can help you immediately with a replacement or full refund. Your experience is valuable in helping us improve the design for future products.

","2026-04-09T07:58:42.308Z",{"_5026":5092,"_5028":526},"Deborah M.","Kann nicht stehen, die Basis ist zu klein und das Produkt zu schwer","51505548919120",{"_4980":4981,"_4982":5096,"_4984":5097,"_4986":5098,"_4988":5099,"_4990":5100,"_4992":5100,"_4993":4956,"_4994":526,"_4995":4996,"_5012":5101,"_5014":5102,"_5016":5103,"_5018":5104,"_5020":5105,"_5022":5023,"_5024":5106,"_5029":28,"_5030":5031,"_64":5108,"_5033":4956,"_5034":5109},"36df8ffd-0dea-4de5-a606-2ff33e43e43d","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111748866384","shopify-10111748866384","Tolles Produkt","2026-03-25T15:26:05.976Z","storage-jar-sensu-en-25zon11373","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON11373-718631_7d68a52b6c3dea5e51bf339ce1c22f72_dtl_1_x280.jpg?v=1779180618","Storage Jar Sensu","//store.westwing.com/products/storage-jar-sensu-en-25zon11373","Ø 10 x H 8 cm",{"_5026":5107,"_5028":526},"Cornelia L.","Top","51505371545936",{"_4980":4981,"_4982":5111,"_4984":5065,"_4986":5066,"_4988":5112,"_4990":5113,"_4992":5113,"_4993":4956,"_4994":526,"_4995":4996,"_5055":5114,"_5012":5082,"_5014":5083,"_5016":5084,"_5018":5085,"_5020":5086,"_5022":5023,"_5024":5116,"_5029":28,"_5030":5031,"_64":5118,"_5033":4956,"_5034":5094},"34444b5c-8485-474e-9f7e-71358fd33552","Exzellente Qualität, gut zu verwenden. Ich empfehle es.","2026-03-17T17:32:22.919Z",{"_4988":5115,"_4995":4767,"_64":5084},"Kiválő minőség, jól használható. Ajánlom.",{"_5026":5117,"_5028":526},"LEVENTE G.","WC-Bürste Sensu",{"_4980":4981,"_4982":5120,"_4984":5121,"_4986":5122,"_4988":5123,"_4990":5124,"_4992":5124,"_4993":4956,"_4994":526,"_4995":4996,"_5055":5125,"_5012":4302,"_5014":5128,"_5016":5129,"_5018":5130,"_5020":4480,"_5022":5131,"_5087":5132,"_5024":5135,"_5029":28,"_5030":5031,"_64":5137,"_5033":4956,"_5034":5138},"272b0299-c59d-4b9b-ac6c-6d5dc0e9d879","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111764169040","shopify-10111764169040","Das Produkt erfüllt die Erwartungen in Bezug auf Design und Material. Der Spender ist jedoch zerbrechlich und funktionell schwach. ","2026-03-16T18:09:42.412Z",{"_4988":5126,"_4995":4787,"_64":5127},"O produto corresponde em design e material às expectativas. Contudo, o doseador apresenta-se frágil e funcionalmente fraco. ","Avaliação do Cliente","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON46313-634242_0741e27eda2936b75333639b80a7350e_dtl_1_x280.jpg?v=1779180914","Soap Dispenser Sensu","//store.westwing.com/products/soap-dispenser-sensu-en-25zon46313",4,{"_4988":5133,"_4990":5134,"_64":36},"

Obrigado pelo seu feedback, Alfredo.

Ficamos muito contentes que o design e material do Soap Dispenser Sensu correspondem às suas expectativas! 😊

Ao mesmo tempo, lamentamos muito que o doseador se apresente frágil e funcionalmente fraco. 😔 Isso definitivamente não deveria acontecer e compreendemos que isso seja frustrante, especialmente quando o produto agrada visualmente mas não atende às expectativas funcionais.

Levamos o seu feedback muito a sério e vamos transmitir estas observações à equipa responsável para avaliar a qualidade e funcionalidade do mecanismo doseador. Comentários como o seu são muito valiosos para melhorarmos os nossos produtos.

Muito obrigado por partilhar a sua experiência connosco – isso ajuda tanto a nós como a outros clientes.

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Seifenspender Sensu